Shipping & Delivery
At NookWise, we work with trusted fulfilment partners and suppliers to deliver carefully selected home and organisation products directly to our customers.
Order Processing
Orders are normally processed before being dispatched by our fulfilment partners.
Once tracking information becomes available, it will be sent to the email address provided during checkout.
Please ensure that your email address and delivery details are correct before completing your purchase.
Delivery Times
Our estimated delivery time is typically 10–25 business days, depending on the product, destination and fulfilment location.
The estimated delivery timeframe applicable to your order will be communicated before or during the ordering process.
Because some NookWise products are fulfilled internationally, delivery may occasionally be affected by customs processing, carrier delays, public holidays or other circumstances outside normal delivery operations.
Where a delivery period longer than the standard legal timeframe has been clearly agreed during your purchase, that agreed delivery timeframe will apply.
Tracking Your Order
Where tracking is available, customers will receive a tracking number by email after the parcel has been dispatched and the carrier has generated tracking information.
Tracking updates may take a short period to appear after dispatch.
Delayed Orders
If your order has not arrived within the expected delivery window, please contact us at [YOUR SUPPORT EMAIL].
We will investigate the shipment directly with the carrier or fulfilment partner.
Customers should not need to resolve shipping problems directly with an overseas supplier.
Lost Orders
NookWise remains responsible for your order until it has been delivered in accordance with the applicable delivery arrangements.
If an order is confirmed as lost during transit, we will work with you to arrange an appropriate replacement or refund.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because incorrect information was supplied at checkout, additional delivery charges may apply where permitted.
Contact Us
For delivery enquiries:
NookWise
Email: [YOUR SUPPORT EMAIL]