PRIVACY POLICY

Privacy Policy

At NookWise, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights available to you.

Information We Collect

When you visit our website, place an order, contact us or interact with our services, we may collect information such as your name, email address, telephone number, billing and delivery addresses, order information, customer service communications, marketing preferences and information relating to your use of our website.

We may also collect technical information such as your IP address, browser type, device information and cookie data.

Payment information is processed by our authorised payment providers. NookWise does not directly store your complete payment card details.

How We Use Your Information

We use personal information to process and fulfil orders, arrange delivery, provide customer support, process returns and refunds, prevent fraud, improve our website, comply with legal obligations and communicate with you about your purchases.

Where permitted, we may also use your information to send marketing communications about products, promotions and offers.

Our processing may be based on the performance of a contract, compliance with a legal obligation, our legitimate business interests or your consent, depending on the activity involved.

Sharing Your Information

We may share information with trusted service providers where necessary to operate our business.

These may include our e-commerce platform, payment processors, fulfilment partners, suppliers, delivery companies, analytics providers, marketing service providers, professional advisers and authorities where required by law.

For example, if an international fulfilment partner ships your order directly to you, the information necessary to complete that delivery may be provided to that partner.

We do not sell your personal information to advertisers.

International Data Transfers

Some of our service providers, suppliers or fulfilment partners may operate outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is handled in accordance with applicable data protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting legal, accounting and regulatory obligations.

Marketing Communications

If you have agreed to receive promotional communications, you can unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us.

Your Privacy Rights

Depending on the circumstances, you may have rights relating to access, correction, deletion, restriction, objection and portability of your personal information.

Where processing is based on your consent, you may withdraw that consent.

You also have the right to raise concerns with the Information Commissioner's Office (ICO).

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and checkout to function properly. Other cookies, such as analytics or advertising cookies, may require your consent.

Where consent is required, these cookies should not be activated until you have made your choice.