Frequently Asked Questions

How long does delivery take?

Our estimated delivery time is usually 10–25 business days, depending on the product, destination and fulfilment location. You will receive tracking information as soon as your order has been dispatched.

Do you offer free delivery?

Yes. We offer Free UK Delivery on All Orders.

How can I track my order?

Once your order has been dispatched, you will receive a tracking code by email. You can use this code on our Tracking page to follow your delivery.

Why has my tracking information not updated yet?

Tracking information may take a few days to update after your parcel has been dispatched. This is normal, especially while the order is being transferred between international and local delivery networks.

Where do your products come from?

We work with selected fulfilment partners and suppliers in different locations around the world. This allows us to offer a wider range of practical and stylish home products while maintaining competitive prices.

Will my order arrive in one package?

Not always. If you order multiple products, they may be dispatched separately depending on where each item is fulfilled. This means your order may arrive in more than one parcel and on different days.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has entered the fulfilment or shipping process, we may no longer be able to make changes.

What if I entered the wrong delivery address?

Please contact us immediately if you notice an error in your delivery address. If the order has not yet been processed, we will do our best to update it. Once the parcel has been dispatched, changes may no longer be possible.

What if my product arrives damaged or faulty?

If your item arrives damaged, faulty or different from what you ordered, please contact us with your order number and, where helpful, photos or videos showing the issue. We will review the situation and help arrange an appropriate solution.

Can I return a product?

Yes. For most products purchased online, you may request a return within 14 calendar days of receiving your order.

Items should be returned in accordance with our Returns & Refunds Policy. Certain products may be excluded where permitted by law, such as personalised, perishable or certain opened hygiene products.

Who pays for return shipping?

For change-of-mind returns, the customer may be responsible for the direct return shipping cost.

If your item is faulty, damaged on arrival or incorrectly supplied, NookWise will cover reasonable return costs where applicable.

When will I receive my refund?

Once your return has been received and approved, your refund will be processed to the original payment method within the applicable timeframe.

Your bank or payment provider may require additional time before the refund appears in your account.

Are payments secure?

Yes. Payments are processed through secure payment providers. NookWise does not directly store your complete card details.

Will I have to pay customs fees?

Applicable taxes and customs charges depend on the value of the order and how it is fulfilled.

Where UK VAT is required to be collected at checkout, it will be handled accordingly. For certain higher-value international shipments, additional import charges may apply.

Are the product images accurate?

We aim to represent our products as accurately as possible. However, colours may vary slightly depending on lighting, photography and your screen settings.

Please check the product description, measurements and available options before placing your order.

How do I know which size or option to choose?

Please check the specifications and measurements shown on each product page before ordering. If you are unsure about a particular product, contact us before completing your purchase.

How can I contact NookWise?

If you have any questions about your order or our products, contact us at:

Email: [YOUR SUPPORT EMAIL]

Our customer support team will be happy to help.

Still need help?

At NookWise, we want your shopping experience to feel simple from start to finish. If you cannot find the answer you need above, please get in touch with us and we will be happy to assist.